- Shipping & Returns
Shipping & Returns
Order processing and delivery times may be lengthier than usual at the moment.
Our staff are working as hard as possible to process your parcels with efficiency, however please understand delays are to be expected due to the current Coronavirus pandemic. Shipping companies are experiencing delays with most orders, your patience is appreciated during this time.
We will ship your order within 1 - 3 Business days of receiving payment.
Delivery times will vary depending on your location, but will usually arrive within ten working days.
Shipping costs are charged at a flat rate of $12.00 USD regardless of size or weight.
If you require a refund or exchange for your online purchase please contact us via our Customer Support page with your order number and reason for return/exchange.
Gecko products are covered by a 12 month warranty, therefore products can be placed if found to be faulty within this 12 month period.
Please visit our Warranty Information page for further details.